Important Notice: This English translation is provided for information purposes only. The legally binding version is the German text, which can be found under “Allgemeine Geschaeftsbedingungen”
General Terms and Conditions
1. Scope
These General Terms and Conditions apply to all orders placed through our online shop by consumers and business customers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business customer is a natural or legal person, or a partnership with legal capacity, acting in the course of its trade, business or profession when entering into a legal transaction.
For business customers, the following also applies: We reject any conflicting or supplementary terms and conditions submitted by the business customer. Such terms will form part of the contract only where we have expressly agreed to them.
2. Contracting party, formation of the contract and correction of input errors
The purchase contract is concluded with:
The presentation of products in our online shop does not constitute a legally binding offer, but an invitation to place an order. By clicking the order button, you submit a binding order for the goods contained in your shopping basket. We confirm receipt of your order and accept it immediately after submission by means of an automated email. The purchase contract is concluded when this confirmation email is sent.
3. Contract language and storage of the contract text
The contract may be concluded in German or English.
We store the contract text and send you the order details and these Terms and Conditions in text form by email. For security reasons, the contract text will no longer be accessible online after the order has been completed.
4. Delivery
Shipping costs may be payable in addition to the product prices shown. Details of any applicable shipping costs are provided with the respective offer.
We deliver goods by shipment only. Collection in person is not available.
5. Payment
The following payment methods are generally available in our online shop. The methods actually offered may vary depending on the order:
Advance bank transfer
If you choose advance bank transfer, we will send you our bank details in a separate email after you place your order. The goods will be dispatched after payment has been received.
Klarna
In cooperation with Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer the payment options set out below. Klarna payment methods are available to consumers only. Unless stated otherwise below, payment through Klarna is subject to a successful address and credit check and is made directly to Klarna. Klarna decides independently whether a customer is eligible to use its services. Klarna’s full terms of use are available at www.klarna.com. Further information is provided with the relevant payment method and during checkout.
Pay later with Klarna
The invoice amount is due 14 days after the goods have been dispatched and the invoice has been received.
Klarna direct debit
You grant Klarna a SEPA direct debit mandate. Klarna will notify you of the date on which your account will be debited. Your account will be debited after the goods have been dispatched.
SOFORT through Klarna
If you select SOFORT, you will be redirected to Klarna’s secure payment page during checkout. You must have a bank account enabled for online banking. Once you have authenticated yourself and confirmed the payment instruction, the invoice amount will be collected from your bank account immediately. Further information is provided during checkout.
Credit card through Klarna
You enter your card details during checkout. Klarna will charge your card immediately after the order has been placed. No address or credit check is carried out for this payment method.
Stripe
In cooperation with Stripe Payments Europe, Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin D02 H210, Ireland (“Stripe”), we offer the payment options set out below. Stripe payment methods are available to consumers only. Unless stated otherwise below, payment through Stripe may be subject to a successful address and credit check and is made directly to Stripe. By using a Stripe payment method, you must agree to Stripe’s applicable terms. Further information is provided with the relevant payment method and during checkout.
Credit card (Visa, Mastercard and American Express) through Stripe
You enter your card details during checkout. Your card will be charged immediately after the order has been placed by Stripe or a payment service provider appointed by Stripe. Stripe determines whether an individual address or credit check is required in accordance with its own criteria.
eps through Stripe
Electronic Payment Standard (eps) is an online payment method developed jointly by a number of Austrian banks and is commonly used by customers in Austria.
If you select eps, Stripe will redirect you to a central list of participating banks. After selecting your bank, you will be connected to its online banking service. Once you have signed in and approved the payment using a TAN or electronic signature, the amount due will be transferred from your account to the account specified by Stripe.
MobilePay through Stripe
We offer MobilePay through Stripe as a wallet-based payment method. The payment is processed by Stripe Payments Europe, Limited and authorised in your MobilePay app. The terms of use of MobilePay (Vipps MobilePay AS) apply.
Klarna through Stripe
Where Klarna is offered through Stripe, the Klarna payment terms described above apply accordingly.
Apple Pay and Google Pay through Stripe
To pay using Apple Pay or Google Pay, you must be registered with the relevant service, have the function enabled in your browser or device, authenticate yourself using your login details and confirm the payment instruction. The payment transaction is carried out immediately after the order has been placed.
Cartes Bancaires (France) through Stripe
Customers in France may pay using Cartes Bancaires. You enter your card details during checkout. The card is charged immediately after the order has been placed through the Stripe network.
Link through Stripe
We offer Link, a Stripe service that securely stores your payment details for future purchases. If you have enabled Link, payment is completed after verification, for example by SMS code, without requiring you to enter your card details again.
6. Right of withdrawal
Consumers have the statutory right of withdrawal described in our withdrawal policy. Business customers are not granted any voluntary right of withdrawal.
7. Retention of title
The goods remain our property until payment has been made in full.
For business customers, the following also applies: We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. You may resell goods subject to retention of title in the ordinary course of business. You assign to us in advance all claims arising from such resale up to the invoiced amount, regardless of whether the goods subject to retention of title are combined or mixed with another item, and we accept that assignment. You remain authorised to collect the assigned claims. We may also collect them ourselves if you fail to meet your payment obligations. At your request, we will release security interests held by us to the extent that their realisable value exceeds the value of the outstanding claims by more than 10%.
8. Goods damaged in transit
For consumers: If goods are delivered with obvious transport damage, please report the damage to the carrier as soon as possible and contact us without undue delay. Failure to report the damage or contact us will not affect your statutory rights or your ability to enforce them, including your statutory rights in respect of defective goods. Your assistance does, however, help us pursue our own claims against the carrier or transport insurer.
For business customers: The risk of accidental loss or accidental deterioration passes to you once we have handed the goods over to the freight forwarder, carrier or other person or organisation appointed to carry out the shipment.
9. Statutory rights in respect of defects and guarantees
9.1 Statutory rights in respect of defects
Unless expressly agreed otherwise below, the statutory provisions governing liability for defects apply.
If the goods supplied are defective, consumers are entitled to their statutory remedies.
As part of the statutory remedy of subsequent performance, consumers may generally choose between having the defect remedied by repair and receiving replacement goods free from defects. We may refuse the remedy selected by the buyer where it would involve disproportionate costs and the statutory requirements for refusal are met.
If the consumer chooses repair and the repair is successfully completed, the statutory limitation period for the repaired goods is extended once by a further twelve months following completion of the repair in accordance with section 475e of the German Civil Code (Bürgerliches Gesetzbuch – BGB).
The limitations and reductions of limitation periods set out below do not apply to claims arising from loss or damage caused by us, our legal representatives or agents:
- in the event of injury to life, limb or health;
- in the event of wilful or grossly negligent breach of duty or fraudulent concealment;
- in the event of a breach of a material contractual obligation whose performance is essential to the proper performance of the contract and on whose performance the other party may normally rely;
- where a guarantee has been given, to the extent agreed; or
- where the German Product Liability Act applies.
Limitations applicable to business customers
For business customers, only our own statements and the manufacturer’s product descriptions incorporated into the contract constitute an agreement as to the quality of the goods. We accept no liability for public statements made by the manufacturer or for other advertising statements.
For business customers, the limitation period for claims relating to defects in newly manufactured goods is one year from the passing of risk.
The statutory limitation periods for rights of recourse under section 445a BGB remain unaffected.
Rules applicable to merchants
Merchants are subject to the duty to inspect the goods and give notice of defects under section 377 of the German Commercial Code (Handelsgesetzbuch – HGB).
9.2 Guarantees and customer service
Information about any additional guarantees and their exact terms is provided with the relevant product and on dedicated information pages in our online shop.
Customer service: For questions, complaints and claims, you can contact our customer service on business days from 9:00 a.m. to 5:00 p.m. by telephone at 
or by email at info@yadeal.de.
10. Customer obligations
You are requested to provide a correct delivery address. If delivery fails because the address supplied was incorrect, you must reimburse the additional costs caused by a further delivery attempt. If you refuse to accept delivery without declaring a withdrawal from the contract, we reserve the right to charge you the resulting return shipping costs.
11. Liability
We have unlimited liability for claims arising from loss or damage caused by us, our legal representatives or agents:
- in the event of injury to life, limb or health;
- in the event of wilful or grossly negligent breach of duty;
- where a guarantee has been given, to the extent agreed; or
- where the German Product Liability Act applies.
Where we, our legal representatives or agents negligently breach a material contractual obligation whose performance is essential to the proper performance of the contract and on whose performance the other party may normally rely, our liability is limited to the loss or damage that was foreseeable when the contract was concluded and is typical for this type of contract.
All other claims for damages are excluded.
12. Final provisions
If you are a business customer, German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Alternative dispute resolution under section 36 of the German Act on Alternative Dispute Resolution in Consumer Matters (Verbraucherstreitbeilegungsgesetz – VSBG)
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.